Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fyros.AI LLC ("Fyros.AI," "we," "us," or "our"), governing your access to and use of the Fyros.AI platform, website, APIs, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

You must be at least 18 years of age to use the Services. By using the Services, you represent that you meet this age requirement.

2. Description of Services

Fyros.AI is a multi-tenant, AI-powered knowledge management platform that enables organizations to upload documents, crawl websites, and build searchable knowledge bases. Key features include:

  • Document upload, processing, and AI-powered embedding generation
  • Web crawling and content extraction
  • Embeddable chat widgets for customer-facing knowledge delivery
  • Third-party integrations (including but not limited to Calendly, Slack, and Zapier)
  • RESTful API access (available on qualifying plans)
  • Analytics and reporting dashboards

The Services are provided on a subscription basis. The specific features, usage limits, and support levels available to you depend on your selected plan and associated entitlements.

3. Account Registration & Security

To access the Services, you must register for an account by providing accurate, current, and complete information. You agree to keep your account information up to date at all times.

You are solely responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately at security@fyros.ai if you become aware of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or disable your account at any time if we reasonably believe that your account has been compromised, is being used in violation of these Terms, or poses a security risk to the Services or other users.

4. Subscription Plans & Payment

Fyros.AI offers multiple subscription tiers with varying features and usage limits. Details of current plans and pricing are available on our pricing page.

Billing cycles. Subscriptions are billed on a monthly or annual basis, as selected during signup. Annual plans are billed as a single payment at the start of each billing year.

Auto-renewal. All subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize us to charge your designated payment method for each renewal period.

Pricing changes. We may change our pricing at any time. For existing subscribers, pricing changes take effect at the start of the next billing cycle following at least 30 days' written notice via email or in-app notification.

Taxes. All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such taxes associated with your use of the Services, excluding taxes based on Fyros.AI's net income.

5. Refunds & Cancellation

You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation:

  • Your subscription remains active through the end of the current billing period.
  • You will not be charged for subsequent billing periods.
  • No partial refunds are provided for unused time within the current billing period.

If you believe you are entitled to a refund due to a service defect or billing error, please contact us at billing@fyros.ai within 30 days of the charge. We review refund requests on a case-by-case basis.

6. Free Trials

We may offer a free 14-day trial for eligible new users. During the trial period, you will have access to the features of the selected plan at no charge.

At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial expires. You are under no obligation to continue using the Services after the trial, and no charges will be applied if you cancel before the trial period ends.

7. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Services
  • Use automated tools (bots, scrapers, or crawlers) to extract data from the Services, except through our provided APIs in accordance with your plan's rate limits
  • Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Upload or transmit any malware, viruses, or other malicious code
  • Interfere with or disrupt the integrity or performance of the Services, including attempting to overwhelm the system with excessive requests
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or connected systems
  • Resell, sublicense, or redistribute the Services to third parties without our prior written consent
  • Use the Services to build a competing product or service
  • Circumvent or manipulate any usage limits, entitlements, or access controls

We reserve the right to investigate and take appropriate action against any violations, including suspension or termination of your account.

8. Intellectual Property

Your content. You retain all ownership rights to any documents, data, text, or other materials that you upload, submit, or transmit through the Services ("Your Content"). By using the Services, you grant Fyros.AI a limited, non-exclusive, royalty-free license to process, store, and display Your Content solely for the purpose of providing and improving the Services. We do not use Your Content to train machine learning models shared across customers.

Our platform. Fyros.AI and its licensors exclusively own all right, title, and interest in and to the Services, including all associated intellectual property rights — such as the platform's software, design, algorithms, documentation, branding, trademarks, and trade secrets. These Terms do not grant you any rights to use Fyros.AI's trademarks or branding without our prior written consent.

Feedback. If you provide us with suggestions, ideas, or other feedback regarding the Services, you grant us an unrestricted, perpetual, irrevocable license to use such feedback for any purpose without compensation or attribution.

9. Data & Privacy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and share your personal information. By using the Services, you agree to the collection and use of information as described in the Privacy Policy.

We maintain complete tenant isolation across all data layers. Your Content is stored separately from other customers' data at the database, storage, and vector-search levels. We process Your Content solely to deliver the Services and do not access it except as necessary for support, security, or legal compliance.

10. Service Level & Availability

We use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free operation.

We may perform scheduled maintenance that temporarily affects availability. When possible, we will provide advance notice of scheduled maintenance via email or in-app notification.

Free and Starter tier accounts are not covered by any service-level commitment. Customers on Professional or Enterprise plans may be eligible for service-level agreements as described in their order form or plan documentation.

11. Third-Party Services

The Services may integrate with or provide access to third-party products and services, including but not limited to Calendly, Slack, Zapier, and payment processors. These integrations are provided for your convenience and are governed by the respective third party's terms of service and privacy policies.

Fyros.AI does not control, endorse, or assume responsibility for any third-party services. You are solely responsible for reviewing and complying with the terms of any third-party service you connect to the platform. Any issues arising from third-party integrations should be directed to the applicable third-party provider.

12. Indemnification

You agree to indemnify, defend, and hold harmless Fyros.AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

We agree to indemnify you against third-party claims that the Services, as provided by us, infringe the intellectual property rights of a third party, provided that you promptly notify us of the claim and cooperate with us in the defense.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Fyros.AI, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, use, goodwill, or other intangible losses — resulting from:

  • Your access to, use of, or inability to use the Services
  • Any conduct or content of any third party on the Services
  • Unauthorized access, use, or alteration of your transmissions or content
  • Any interruption or cessation of the Services

Our total aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total amount you paid to Fyros.AI during the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to liability arising from gross negligence or willful misconduct by Fyros.AI, or to any liability that cannot be excluded or limited under applicable law.

14. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory. Fyros.AI expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will meet your specific requirements, that results obtained from the Services (including AI-generated responses) will be accurate, reliable, or complete, or that the Services will be uninterrupted, timely, or free of errors.

15. AI-Generated Content

The Services use machine learning models to generate responses, including chat answers, summaries, and extracted information. While these AI-generated outputs are designed to be helpful, they may contain inaccuracies, incomplete information, or errors — sometimes referred to as "hallucinations." AI outputs should not be treated as a guaranteed source of truth.

Fyros.AI employs retrieval-augmented generation (RAG), source citations, and other techniques to maximize the accuracy and relevance of AI-generated content. However, we cannot guarantee that AI outputs will be correct, complete, current, or free from error.

You are responsible for independently verifying AI-generated content before relying on it for any decision, particularly in professional, legal, medical, financial, or other high-stakes contexts. AI-generated outputs do not constitute professional, legal, medical, financial, or other specialized advice.

Fyros.AI shall not be liable for any actions taken, decisions made, or outcomes arising from reliance on AI-generated content provided through the Services.

16. Modification of Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email to the address associated with your account or through a prominent notice within the Services.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your account before the changes take effect.

17. Modification of Services

We reserve the right to modify, update, or discontinue any part of the Services at any time, with or without notice. For material changes that significantly reduce the functionality of your current plan, we will provide at least 30 days' advance notice.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services, provided that we comply with the notice requirements described above.

18. Termination

Termination by you. You may terminate your account and these Terms at any time by canceling your subscription and closing your account through the account settings.

Termination by us. We may terminate or suspend your access to the Services immediately, without prior notice, if: (a) you materially breach these Terms; (b) your use of the Services poses a security risk to the platform or other users; (c) we are required to do so by law; or (d) your account has been inactive for an extended period.

Effect of termination. Upon termination, your right to access and use the Services ceases immediately. We will retain Your Content for 30 days after termination, during which you may request an export of your data by contacting support@fyros.ai. After the 30-day period, we will delete Your Content from our active systems in accordance with our data retention practices.

Sections that by their nature should survive termination — including Intellectual Property, Limitation of Liability, Indemnification, Disclaimer of Warranties, and Governing Law — will survive termination of these Terms.

19. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict-of-law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Portland, Oregon, and the arbitrator's decision shall be final and binding.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction. Additionally, claims eligible for small claims court may be filed in the appropriate small claims court in Multnomah County, Oregon.

20. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, power failures, internet or telecommunications outages, or third-party service provider failures.

21. Severability & Entire Agreement

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

These Terms, together with the Privacy Policy and any applicable order forms or plan documentation, constitute the entire agreement between you and Fyros.AI regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

22. Contact

If you have questions or concerns about these Terms, please contact us: